FAQ's

CENTRAL VIP SERVICES S.A, is a luxury car rental company in Greece, offers wide fleet of luxury cars in many categories.  SPORTS CAR, SUV, LUXURY SEDAN, MINI VAN, and LIMOUSINE SERVICES.

Should I book the car online or over the telephone?

Central VIP Services, offers you a 24 hours / 7 days a week, online booking system, so that it is easy to book your tour anytime you wish. When we receive your reservation we will check the availability and answer you back in a few minutes in order proceed the payment. For any question you may have or for any further information you may need, you can also send an email to our Customer Care team, and they will reply to you immediately and they will also help you to proceed to a booking. Furthermore, you can call our office, from Monday to Sunday, 07.00 hrs to 23.00 hrs Greek time in order to support your questions over the telephone. TEL +30 210 9249500

Can I get picked up or dropped off to my hotel or in the city or at Athens Airport?

You are free to choose the point that we will pick you up and drop you off after your reservation.

Is credit card necessary in order to book a Car? What about if I am not the cardholder?

Credit Card is not the only way that you are able to book a Car. Ask from our Customer Care team to send you our Bank Account details, in order to make a deposit or to send a wire transfer.

Do I receive a confirmation or a voucher for my booking?

Once that you will book a car via our online booking system, or our accounts department confirm your deposit or wire transfer, you will receive a detailed confirmation of your booking.

Does this operate all year around including Christmas and Public Holidays?

Central VIP Services and Customer Care services, operates all year around, so that you can choose to book your car 365 days a year. We can also inform about local public holidays, when some archaeological sites, museum etc. may be closed.

Can I cancel my reservation?

This information can be found in the Terms & Conditions field, where it is specified our cancellation policy. Not all travel products can be canceled without cost, such as ferry tickets, accommodation etc. Central VIP Services S.A ensures you that each cancellation will be dealt with flexibility and goodwill.

Is my credit card safe?

Central VIP Services S.A uses one of the strongest banks of Greece, ALPHABANK S.A. for handling all the payments via online booking system. ALPHABANK S.A. uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies.

Can I book more than one car at a destination?

You may book as many cars as you wish. You can also ask for our Customer Care team to assist you for a combination of your booking. Otherwise, if you proceed to a booking via our online system, each car must be booked separately.

How do I buy a Gift Certificate?

Central VIP Services S.A offers a Gift Certificate service. Gift Certificates are not refundable. All Gift Certificates, including any unused balance, expires one year after the date of issue.

How do I redeem a Gift Certificate?

Enter your unique Gift Certificate code on the Payment Details page. If the value of the items you book is greater than your Gift Certificate, you can pay the balance using an acceptable credit card. If the value is less than your Gift Certificate, we'll store the balance in our database for you to use on another occasion. Note that your Gift Certificate, including any unused balance, expires one year after the date of issue.

Can I change/amend my booking dates or destination?

You can ask any kind of amendment, such as dates, departure time or destination. Some of travel products cannot be amended without cost, such as ferry tickets, accommodation etc. Also amendment of dates of the car has to be confirmed with alternative available dates.

I need to change the passenger names in my booking, what do I do?

This is not a reason to worry about. Contact our Customer Care team and just confirm passengers’ names and passports.

Are you offering a Travel Insurance?

We are sorry but we are not offering a travel insurance. Optional we can offer to you travel insurance if you asked for.

WHY with us?

We are official partner of the Greek Presidency of European Union for 2014 http://gr2014.eu/eu-presidency/the-greek-presidency/sponsors  we have one more reason to assure you that you will receive VIP services in Greece!!

 

You book only Luxury Car Rental in Greece

You have Flexibility to amend the category of the luxury car

You can ask for baby seats & G.P.S free of charge

We provide you emergency phone number 24h available

There is NO hidden extra cost